What to Expect on Your Service Day

Preparing for Your Appointment

• Parking: Please leave the equivalent of 1.5–2 parking spaces for our cargo van so we have room to unload equipment. If possible, leave this space in your driveway or directly in front of or behind your home.
• HVAC System & Vents: Please clear access to your HVAC system and leave enough room for our technicians to stand in front of each vent register. Please move any heavy furniture or fragile items that block access before we arrive.
• Equipment Access: Our 8-inch vacuum hose must pass through the closest accessible door or window to your HVAC system.
• Shoe Covers: Shoe covers are available upon request. Please let us know before your appointment if you would like our technicians to wear them.
• Pets: Please secure pets as needed so our technicians can work safely.
• Special Requests: Please let us know before your appointment about any concerns or special instructions.

Our Equipment & Cleaning Process

We use gas-powered negative-air equipment and mechanical agitation to remove accumulated dust and debris from your ductwork.

Our vacuum equipment operates outside the home. An 8-inch hose enters through the closest accessible door or window to your HVAC system.

We create necessary access openings in the main trunk lines and seal them when cleaning is complete.

Visit our cleaning process page for more details about how we clean your ductwork.

What's Included & Service Limitations

• Air Duct Cleaning: We clean the supply and return ductwork, including the main supply and return lines.
• Vent Covers: We lightly clean vent covers, including registers and grilles. The focus of the service is the ductwork behind them.
• HVAC Components: Cleaning the furnace or air handler cabinet, blower, and coils is outside the scope of our service. Please contact an HVAC company for component cleaning.
• Existing Conditions: If we notice visible damage or an obvious concern while cleaning, we’ll bring it to your attention.
• Photos: We take photos of accessible ductwork when possible. Photo availability depends on access.
• Inspections: HVAC inspections are outside the scope of our cleaning service.
• Airflow & HVAC Performance: An airflow issue may occasionally be corrected in the course of cleaning. Airflow inspection, diagnosis, and repair are outside the scope of our service. Please contact an HVAC company for ongoing airflow, heating, or cooling concerns.
• Debris Removal: Our equipment loosens and vacuums debris from the ductwork. Heavy or wet debris may remain after cleaning.

Dryer Vent Cleaning

If your appointment includes dryer vent cleaning, please review these limitations.

• We do not clean dryer vents that exhaust through the roof.
• We do not use ladders over 15 feet.
• We do not service vents beneath low decks.
• The dryer must be operational.
• Dryer repairs are outside the scope of our cleaning service.

30-Day Workmanship Guarantee

Air Duct Pros, Inc. guarantees its cleaning workmanship for 30 days from the date of service unless otherwise stated. If you have a concern about the work, please contact us using the options below so we can review it.

The workmanship guarantee excludes the following:

• HVAC or dryer operating problems that existed before service.
• Damage resulting from improperly installed ductwork or dryer vent runs.
• Cosmetic marks, peeling paint, or chipped paint from removing or reinstalling registers or grilles.
• Window or screen damage from routing or using cleaning hoses.
• Damage to bird guards or dryer vent louvers during cleaning.

This guarantee does not limit any rights or remedies available under applicable law.

For questions, concerns, or special requests before or after your appointment, call or text us or use the Service Help link below.

Air Duct Pros, Inc.
Call 410-536-1273 · Text 410-536-1273